Privacy Policy

Effective Date / Last Updated: May 13, 2025

1. Introduction

RSJ Inspection Service Limited (“we,” “us,” or “our”) operates the website https://rsjqa.com (the “Service”). We are a business offering inspection, factory audits, value-added, and sustainability services to clients sourcing from India, Pakistan, Bangladesh, China, and Vietnam.

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and handling your data in an open and transparent manner.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect and How We Use It

We collect several different types of information for various purposes to provide and improve our Service to you.

a. Information You Provide To Us Directly

When you interact with our Service, such as by filling out a contact form on our “Contact Us” page (https://rsjqa.com/contact-us/), sending us an email, or contacting us via phone or WhatsApp, you may provide us with certain personally identifiable information (“Personal Data”). This information is used to respond to your inquiries, provide you with information about our services, and to communicate with you effectively.

The types of Personal Data you may provide include:

  • Your Name
  • Business or Company Name
  • Email Address
  • Phone Number
  • WhatsApp Number
  • Country
  • The content of your messages or inquiries, including any details about your service needs.

b. Information We Collect Automatically (Usage Data & Tracking Technologies)

When you visit and navigate our website (https://rsjqa.com), we and our third-party service providers may collect certain information automatically.

  • Website Analytics (Umami & Litlyx):
    We use privacy-focused analytics tools, Umami and Litlyx, to help us understand how visitors use our website. These tools collect aggregated and often anonymized data about your visit, which helps us improve our website and services. The information collected may include:
    • The pages you visit on our site
    • The time you spend on those pages
    • The website you came from before visiting ours (referring site)
    • The type of browser and operating system you are using
    • Your general geographic region (e.g., country, typically derived from your IP address but then anonymized or aggregated by these services)
    • Screen resolution
    • Language preferences
      We are informed by these providers that this data is processed in a way that respects user privacy, is GDPR compliant, and is not shared with other third parties beyond what is necessary for them to provide their analytics service to us. We do not attempt to re-identify individuals from this anonymous or aggregated data.
  • Cloudflare CDN and Beacons:
    Our website uses Cloudflare as a Content Delivery Network (CDN) to improve performance and security. Cloudflare may collect some data, including IP addresses and use technologies like “beacons” or essential cookies to provide its services, such as load balancing, detecting malicious traffic, and ensuring the efficient delivery of our website content. This processing is typically for security and operational purposes. For more information, please review Cloudflare’s Privacy Policy.
  • hCaptcha (Form Protection):
    To protect our forms from spam and abuse (e.g., on our contact page), we use hCaptcha. When you interact with a form protected by hCaptcha, it collects information to distinguish between human users and automated bots. This may include your IP address, mouse movements, keystrokes (within the hCaptcha widget), and other device and browser information. This data is processed by hCaptcha according to its own privacy policy to provide its security service.
  • Embedded YouTube Videos:
    Some pages on our website may contain embedded videos from YouTube (owned by Google). When you visit a page with an embedded YouTube video, or when you interact with such a video (e.g., by clicking play), YouTube may collect information about your interaction and set cookies on your device. This data collection is governed by Google’s Privacy Policy. We recommend you review Google’s Privacy Policy to understand how they collect and use your information. We may use the “youtube-nocookie.com” domain for embedding where possible to limit pre-interaction tracking.
  • Cookies:
    While we do not directly set tracking cookies for advertising or extensive profiling ourselves, third-party services integrated into our website as described above (like Cloudflare for essential functions, or YouTube when you interact with videos) may set their own cookies necessary for their operation or as described in their respective privacy policies. You can usually manage cookie preferences through your browser settings.

3. How We Use Your Information

RSJ Inspection Service Limited uses the collected data for various purposes:

  • To Provide and Maintain Our Service: To operate our website (https://rsjqa.com) and deliver the information and services you request.
  • To Respond to Inquiries and Communicate With You: To address your questions, provide quotes, schedule services, and manage our client relationships when you contact us via our forms, email, phone, or WhatsApp.
  • To Improve Our Website and Services: We analyze aggregated and anonymized usage data (from Umami and Litlyx) to understand how visitors interact with our website. This helps us understand website traffic patterns (e.g., monthly visitors, traffic sources), improve website navigation, content, and overall user experience.
  • To Maintain Website Security: We use tools like hCaptcha and Cloudflare, and analyze server logs, to protect our website from spam, abuse, and unauthorized access (e.g., blocking malicious actors targeting specific pages).
  • For Business Operations: For internal record-keeping, client management, and to fulfill our contractual obligations if you engage our inspection, audit, or other services.
  • To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

4. Legal Basis for Processing Personal Data (Under GDPR and similar regulations)

If you are located in the European Economic Area (EEA), UK, or other regions with similar data protection laws, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

RSJ Inspection Service Limited may process your Personal Data based on the following:

  • Consent: When you provide us with your personal information through our contact forms, you will be asked for your consent to collect and use that information for the purpose of contacting you back regarding our services and addressing your inquiry. You can withdraw your consent at any time.
  • Contractual Necessity: If you engage our services, we will process your personal information as necessary to fulfill our contractual obligations to you, or to take steps at your request prior to entering into a contract.
  • Legitimate Interests: We process certain data based on our legitimate interests. This includes:
    • Responding to your business inquiries and communications.
    • Operating, maintaining, and improving our website and services.
    • Ensuring the security of our website and protecting against fraud or malicious activity.
    • For our internal administrative purposes.
      When we process personal data based on legitimate interests, we consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Legal Obligation: We may process your Personal Data where it is necessary for compliance with a legal obligation to which we are subject.

5. Sharing and Disclosure of Your Information

We respect your privacy and do not sell your personal information. We only share your personal information in the limited circumstances described below:

  • Service Providers: We may share your information with third-party companies and individuals that perform services on our behalf to facilitate our Service, to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These include:
    • Website Hosting: Our website is hosted by Hostinger. They may have access to server logs or data stored on our servers as part of their hosting services.
    • Analytics Providers (Umami, Litlyx): As described above, these services process aggregated/anonymized data about website usage to provide us with analytics.
    • CDN and Security Providers (Cloudflare, hCaptcha): These services process data (which may include IP addresses) to provide website performance, security, and spam protection.
    • Communication Platforms (Google for YouTube): If you interact with embedded YouTube videos, Google will process data as per their privacy policy.
      These third parties have access to your Personal Data only to perform these tasks on our behalf and are contractually or otherwise obligated not to disclose or use it for any other purpose. We endeavor to use service providers who provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of applicable data protection laws.
  • Business Transactions: If RSJ Inspection Service Limited is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: RSJ Inspection Service Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (e.g., a subpoena, court order, or government request).
    • Protect and defend the rights or property of RSJ Inspection Service Limited.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of users of the Service or the public.
    • Protect against legal liability.

6. International Transfer of Data

Your information, including Personal Data, may be collected, transferred to, processed, and stored on servers located in countries outside of your state, province, or country of residence, where the data protection laws may differ from those of your jurisdiction. Our website servers are primarily hosted in India by Hostinger. Our business operations are centered in India and Hong Kong, and we provide services in India, Pakistan, Bangladesh, China, and Vietnam.

If you are accessing our website from outside these regions (e.g., from the EEA, UK, USA), please be aware that your information will be transferred to, stored, and processed in India and potentially other locations where our service providers operate (as detailed above, such as Cloudflare’s global network).

By using our Service and providing us with your information, you consent to this transfer, processing, and storage of your information in these countries.

RSJ Inspection Service Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where required by applicable law (e.g., GDPR for transfers outside the EEA), we will ensure that appropriate safeguards are in place before transferring your personal data, such as Standard Contractual Clauses or relying on an adequacy decision, where applicable.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to fulfill the specific purpose for which it was collected.

  • Information from Inquiries: Personal information provided through contact forms, email, or other direct communications (such as name, email, phone number, company details, inquiry details) will generally be retained for a maximum of one (1) year after our last interaction or as long as necessary to manage our relationship with you, provide you with requested services, or for our legitimate business record-keeping purposes. If you become a client, data related to our service provision will be retained in accordance with our client agreement and applicable legal requirements.
  • Data Deletion Requests: If you request the deletion of your data, we will take steps to delete your information in accordance with your rights and our Data Deletion Policy.
  • Anonymized/Aggregated Analytics Data:
    • Data processed by Umami for website analytics is subject to a retention period of up to six (6) months.
    • Data processed by Litlyx for website analytics is subject to a retention period of up to two (2) months.
      This data is typically aggregated or anonymized and used for statistical purposes.

We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Security of Your Data

The security of your data is important to us. We implement and maintain reasonable administrative, technical, and physical security measures designed to protect the personal information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures include:

  • Using HTTPS (SSL/TLS encryption) for data transmitted to and from our website.
  • Employing hCaptcha to protect our forms from automated abuse.
  • Utilizing security features provided by our hosting provider, Hostinger, which may include automated virus and malware scanning.
  • Regularly monitoring our systems for suspicious activity and taking steps to block unauthorized access attempts.
  • Implementing access controls to limit who can access personal data.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR for individuals in the EEA/UK), you may have certain rights regarding your personal information. RSJ Inspection Service Limited aims to take reasonable steps to allow you to exercise these rights. These may include:

  • The right to access: You have the right to request copies of your personal data that we hold.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (deletion): You have the right to request that we erase your personal data, under certain conditions and in accordance with our Data Deletion Policy.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data (e.g., where we are processing it based on legitimate interests), under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, and machine-readable format.
  • The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
  • The right to lodge a complaint: You have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, or if you have any questions about your rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will try to respond to all legitimate requests within one month or as otherwise required by applicable law.

10. Children’s Privacy

Our Service is not intended for use by individuals under the age of 16 (or the equivalent minimum age in the relevant jurisdiction) (“Children”). We do not knowingly collect personally identifiable information from Children.

If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us immediately at [email protected]. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers in accordance with our Data Deletion Policy and applicable law.

11. Links to Other Websites

Our Service may contain links to other websites that are not operated by us, including links to our social media profiles (such as Facebook, LinkedIn, X (formerly Twitter), Instagram, Pinterest, YouTube, WhatsApp) and embedded content from third parties (like YouTube videos).

If you click on a third-party link or interact with embedded content, you will be directed to that third party’s site or service. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies only to information collected by RSJ Inspection Service Limited through our website https://rsjqa.com.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We may also provide notice of material changes through other means, such as by posting an update on our blog or a notice on our website, prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

  • By email: [email protected]
  • By visiting our Contact Us page: https://rsjqa.com/contact-us/
  • By mail:
    • Head Office – Delhi NCR, India:
      RSJ Inspection Service Limited,
      IIND, B-58, SECTOR-60, Gautam Buddha Nagar,
      NOIDA, Uttar Pradesh – 201301.
    • Branch Office – Mumbai, India:
      RSJ Inspection Service Limited,
      GB-25, Highland Corporate Center,
      Kapurbawdi, Thane, Mumbai – 400607
    • Branch Office – Bengaluru, India:
      RSJ Inspection Service Limited,
      1st Floor, JRK Heights. 132 5th Main, 23rd Cross Rd,
      7th sector, HSR Layout, Bengaluru, Karnataka – 560102
    • Branch Office – Tiruppur, India:
      RSJ Inspection Service Limited,
      5/83,5, 2nd Floor, D.A.S Square, 1st Street Kumar Nagar East, Tirupur, Tamilnadu – 641602
    • Branch Office – Hong Kong:
      RSJ Inspection HK Ltd., Unit 13, 16/F, Asia Trade Centre, No 79 Lei Muk Road, Kwai Chung, N.T., Hong Kong.